This Rental Policy explains the general rules and conditions for bookings made through GoCar Palermo. GoCar Palermo is an online platform that helps you compare and book vehicles from different rental partners. Final rental conditions can vary by supplier, car category, season, pickup location, and selected options. Always read the offer details and your voucher carefully, as they contain the exact terms for your booking.
1) Booking and Confirmation
All reservations must be made online. After you complete your booking, you will receive a confirmation voucher by email. The voucher includes pickup instructions, rental partner contact details, and the key conditions of your reservation.
2) Payment, Deposit, and No Credit Card Options
Payment rules depend on the rental partner and the selected offer. Some vehicles can be booked without a credit card, while others may require a refundable deposit or a card authorization at pickup. If you are looking for Car Hire Palermo No Credit Card, use filters such as “No Credit Card”, “Debit Card Accepted”, “Low Deposit”, or “No Deposit” when available.
Important notes:
– A “No Credit Card” offer may still require a deposit by debit card or another accepted method, depending on the supplier
– Deposits are typically refundable after the rental ends, provided the car is returned according to the terms
– The remaining balance is usually paid at pickup (debit card or sometimes cash if the supplier allows it)
– Accepted payment methods are shown in the offer details and confirmed on your voucher
3) Driver Requirements
Driver requirements vary by rental partner, but commonly include minimum age limits, driving experience rules, and extra charges for young drivers. The main driver must present valid documents at pickup.
Typically required documents:
– Valid driving licence (held for the minimum period required by the supplier)
– Passport or national ID
– Payment card (debit or credit) if required by the offer
– Booking voucher (digital or printed)
4) Insurance, Excess, and Coverage
Insurance options and coverage details depend on the selected offer. Some rentals include basic coverage in the price, while optional full coverage can reduce the excess (deductible) and may impact the deposit amount. Always check what is included and what is excluded before booking.
Common points to review:
– Excess amount (deductible) and how it applies in case of damage
– Coverage for glass, tires, wheels, roof, and underbody (may be limited)
– Claim procedure and required documentation in case of an incident
– Whether roadside assistance is included and under what conditions
5) Fuel Policy
Fuel policies vary by supplier. The most common option is full-to-full, where you pick up the car with a full tank and return it full. Other policies may apply and will be shown in the offer details.
– Full-to-full: return with the same fuel level to avoid extra charges
– Always keep fuel receipts if the supplier requests proof
– Refuelling service fees can apply if the car is returned with less fuel
6) Mileage and Vehicle Use
Some offers include unlimited mileage, while others have a daily or total mileage limit. Mileage terms are shown before booking. The vehicle must be used according to the supplier’s rules and local traffic laws.
7) Pickup and Return
Pickup is available at locations listed in your booking, including Palermo Airport (PMO) and selected city points. At pickup, you will sign the rental agreement with the supplier and receive the vehicle condition report.
We recommend:
– Arrive on time and have all documents ready
– Inspect the vehicle and take photos of any existing damage
– Confirm after-hours pickup or return availability if needed
– Return the car on time to avoid additional day charges
8) Changes, Cancellations, and Refunds
Cancellation and modification rules depend on the selected offer. Many bookings allow free cancellation up to a stated deadline, while some discounted offers may have stricter rules. Check the cancellation terms displayed during booking and in your confirmation email.
9) Traffic Fines, Tolls, and ZTL Zones
Drivers are responsible for traffic fines, tolls, parking fees, and any violations during the rental. Palermo and many Italian cities have ZTL zones (restricted traffic areas). Entering a restricted zone without authorization can result in a fine.
10) Damage, Accidents, and Breakdown
If an accident, damage, or breakdown occurs, follow the supplier’s instructions listed on your voucher. In many cases you must contact the rental partner immediately and, if required, notify local authorities.
– Do not leave the vehicle unattended after an accident without following the required steps
– Keep all documents and photos related to the incident
– Repairs or towing may require supplier authorization
11) Additional Drivers and Extras
Optional extras such as additional drivers, child seats, GPS, or cross-border permissions may be available depending on the supplier. Extra services are usually paid at pickup unless stated otherwise.
12) Supplier Terms and Final Agreement
GoCar Palermo provides an online booking service, but the final rental agreement is signed directly with the rental partner at pickup. If there is any difference between general information on our website and your specific voucher, the voucher and supplier terms for your booking apply.
Contact
If you have questions before booking, please contact our support team. For urgent issues during pickup or during the rental, use the rental partner contact details listed on your voucher.